Microsoft Calling Services
Connect your team anywhere, anytime. Unlock the power of remote communication to increase productivity and enhance collaboration inside your company.
Microsoft Teams Calling Services
Microsoft Teams Calling offers a consistent user experience and provides your team with the flexibility to communicate and collaborate anytime, regardless of location. Innovation Networks provides the most optimal deployment for Teams to maximize its potential within your organization, ensuring smooth implementation and improved efficiency.
Microsoft Teams Calling Plugin
Are you trying to find the best way to enhance collaboration and communication inside your company? Look no further than the Microsoft Teams Calling Plugin from Innovation Networks!
Secure
Data security and confidentiality with built-in encryption and compliance with industry standards.
Increased Productivity
Increase productivity by eliminating the need for in-person meetings.
Collaboration
Improve collaboration and communication with video and audio calling, screen sharing, and instant meeting.
Optimization
Record, save, and transcribe calls for later review.
Convenience
Stay connected regardless of location.
Our Offerings
Microsoft Teams Phone System combined with Innovation Networks' Direct Routing network provides the most optimal deployment architecture for Teams. Our offering results in the following:
Enable with ease all Teams UC feature-functionality
- Auto Attendant
- Call Queues
- Call Recording
- Domestic and Global Calling Plans
- Hold
- Call Park
- Transfer & Consultative Transfer
- Conferencing
- Live Captioning
A fully managed solution
- Managed by a global MSP / Trusted Advisor
- 365x24x7 follow-the-sun Support
The best user experience
- Single Hub of Productivity
- Single Pane of Glass Experience
- Integrated user experience across multiple real-time-communications (RTC) applications
- Positions the environment for future application integration (e.g. Cloud Contact Centers)
World Class Quality of Service
- Full integration with Microsoft Dynamic 911
- Carrier-grade, Multi-Data Center High Availability deployment
- Unrivaled Global Microsoft and SIP Relationships
The lowest total cost of ownership
- No required edge equipment
- Right-app, Right-user
- Expertise in ensuring an optimal configuration for collaboration and performance
A global, cloud-based future-proof solution
- Zero obsolescence
- Monthly enhancements (SMS, AI, etc.)
Experience the full spectrum of Teams features with the enhanced efficiency that our Microsoft Teams Calling Plugin offers. Collaborate and communicate like never before, fostering optimal productivity and maximizing team synergy.
Microsoft Dynamic Emergency Calling
- 1
Customer Accounts
Microsoft Teams allows for the creation and management of customer end-user accounts, and the caller's unique telephone number is used to identify them.
- 2
Emergency-Call Routing Policies
Microsoft Teams provides policies for emergency calling, with three layers: Global, Static, and Dynamic. These policies are configurable with the Teams Admin Center and/or Teams PowerShell.
- 3
Location Information Services (LIS)
The source of all location data used within Microsoft Teams is provisioned by the enterprise into the Teams LIS, which includes the specific civic addresses and floor, suite or room numbers needed to be provided to public safety.
- 4
Location Discovery
Microsoft Teams provides end-user location discovery using the LIS.
- 5
Call Initiation
Microsoft Teams performs location discovery for 911 calls, returning a SIP PIDF Location Object with the end user's identity and location.
- 6
Emergency Notifications
Microsoft Teams supports emergency notifications to alert a designated party when a 911 call is made.
- 7
Work from Home (WFH)
Microsoft Teams requires provisioning of network-identifying information for 911 call routing and address display.
- 8
Location/Site/Place
The public IP address needs to be added to Teams as a Trusted IP, and the LIS needs to be provisioned with the home's civic address, dispatchable location information, and network identifying information.
Microsoft Teams User Analytics
Innovation Networks' Microsoft Teams User Analytics is a reporting and analytic solution for Unified Communication and Collaboration (UC&C) platforms such as Microsoft Teams. It delivers business critical information through user defined reports, daily dashboards, and trend monitors. It gives you accurate, relevant information from which you can make informed decisions on the operation of your Teams tenant. No more need for second-guessing!
Improve Productivity
It lets you see employee productivity metrics: number of answered and abandoned calls, ring time and talk time ensuring that calls are handled satisfactorily.
Monitor Call Quality
It provides quality data to improve service delivery.
Increase User Adoption
Adopting a new platform needs to be monitored and managed to ensure ROI, education, and training.
Have It Your Way
The software's straightforward interface and user-defined nature ensure that only relevant information is presented to meet an employee’s unique requirements.
Control Costs
Visibility of call costs and employee activity ensures accountability for high-cost calls and unrelated activities.
Manage Resources
A single view of the Team's platform ensures efficient use of SIP trunks, devices, gateways, and SBCs.
Additional Features
Empower your business with expert Managed IT Services
Innovation Networks offers top-tier Managed IT Services and IT Support, delivered by skilled, certified technicians utilizing cutting-edge technologies and proven processes. We guarantee 24x7 uptime for servers, network devices, infrastructure, and business applications, ensuring seamless service.
With our Network Operations Center (NOC) located in Vancouver, BC, and support offices in Calgary and Montreal, Innovation Networks possesses the infrastructure required to deliver the critical Managed IT Services essential for your enterprise's success.